Thank you for choosing Montaña Redonda Paradise for your mountain tour experience. Our refund policy is designed to provide transparency and clarity regarding the conditions under which refunds can be issued for tours booked through our website.
- User Cancellations:
- If you choose to cancel your reservation with at least 48 hours’ notice before the scheduled tour date, we offer a full refund of the amount paid.
- Cancellations made with less than 48 hours’ notice will not be eligible for a refund.
- Cancellations by Montaña Redonda Paradise:
- In exceptional cases, such as extreme weather conditions or unforeseen circumstances, Montaña Redonda Paradise reserves the right to cancel a tour.
- In such situations, you will be offered the option to reschedule your tour based on availability or receive a full refund.
- Refund Request Procedure:
- All refund requests must be made through our customer service, providing the booking information and reasons for the request.
- Refund requests should be submitted within 30 days of the scheduled tour date.
- Refunds for Technical Issues:
- In case of technical problems related to the online payment platform that prevent the proper completion of the transaction, Montaña Redonda Paradise commits to investigate and, if the error is confirmed, process the corresponding refund.
- Partial Refunds:
- Refunds may be partial in situations where part of the service has been provided but not in its entirety.
- Processing Time:
- Montaña Redonda Paradise will strive to process all refund requests within a reasonable timeframe. The exact time may vary depending on the payment method and other factors.
- Modifications to the Reservation:
- If you need to make modifications to your reservation, such as changing the tour date, we encourage you to contact us in advance to explore alternative options before considering cancellation.
- Refund Method:
- Refunds will be processed through the same payment method used to make the reservation unless otherwise explicitly agreed.
- To request a refund or make related inquiries, please contact our customer service via [email] or [phone number].
By making a reservation with Montaña Redonda Paradise, you acknowledge and understand the terms of our refund policy. This policy may be subject to changes, and any alterations will be communicated in a timely manner on our website.